IT Support Bootcamp

The IT Support Bootcamp is aimed at people with basic IT affinity – no prior experience is required. You need excellent German skills and solid English. You enjoy working with people and are a strong communicator? Great! Apply now or contact our admissions team for advice.

The cost depends on your chosen funding method. With the right support, the course may be free of charge. For self-payers, the bootcamp costs €8,524. Our admissions team will help you find the best financing option!

You’ll gain all the knowledge needed to launch your IT support career – from cloud-based tools and IT systems to hardware and communication skills. After the bootcamp, you’ll be able to solve IT problems and support customers with confidence and professionalism.

After the bootcamp, you can expect a starting salary of around €36,000 to €40,000 per year – depending on your experience and industry. Interested? Contact us for a free, no-obligation consultation!

Excellent! Thanks to our partnership with DIS AG – a leading staffing agency – you’ll benefit from their expertise and extensive network to help you get started in your IT career.

After the bootcamp, you can start working as an IT Support Specialist, Technical Support Analyst, or IT Technician.

Totally valid concern—being technically savvy is only half the journey in an IT Support role. 🧑‍💻

Bootcamp customer-service training includes:

1. Simulated helpdesk calls and live chats: You practice real support scenarios with scripts and guidance.
2. Soft-skill modules: Learning empathetic communication, problem escalation, and conflict resolution.
3. Role-play exercises: Handling difficult users, asking clarifying questions, and managing expectations.

Why it matters: Companies often hire on attitude and communication skills first—technical skills can be taught on the job.

💬 Graduate testimonial: “The worst part used to be explaining things to angry users. After bootcamp role-play, I felt confident handling escalations and calming frustrated customers.”

🎯 Final take: Completing the bootcamp means you don’t just know how to fix printers or restore files—you also know how to explain solutions clearly and professionally in German or English support contexts.

Excellent nuance to consider when planning for Germany-based IT support roles.

🇩🇪 Training language matters: Some IT Support Bootcamps are available in German only, others in English or bilingual formats—choose based on your comfort.

Use-case guide:

• Desktop and application support in German-speaking teams: German bootcamp + B2/C1 level improves employability.
• International or remote support teams: English-language bootcamps are acceptable and often preferred.

Certifications that employers value:

• CompTIA A+: Recognised across Europe as an entry-level credential.
• Microsoft Certified: Modern Desktop Administrator Associate: Useful for supporting Windows environments.
• ITIL Foundation: Demonstrates understanding of service delivery and support frameworks.

💬 Alumni note: “I took the bootcamp in German and then passed CompTIA A+ and ITIL. That combination got me placed quickly in a Frankfurt-based IT department.”

🎓 Final advice: Confirm German-language support alongside certificates like A+ or ITIL to maximise job opportunities in German-speaking companies.

This is critical for people preparing for workplace readiness.

✅ Bootcamp design is outcome-driven, focusing on actual job scenarios:

Hardware labs: Building desktops, swapping RAM, replacing drives, diagnosing boot failures, and handling peripherals (printers, scanners).

Software troubleshooting: Operating system installations, patching, drivers, user account creation, group policies.

Network essentials: Configuring routers/switches, DNS settings, Wi-Fi setups, LAN diagnosis, basic Active Directory tasks.

Support workflow simulations: Ticketing systems (e.g. Jira, Zendesk), escalation procedures, SLA management, and email logs.

💬 Bootcamp feedback: “On day one of my job, I replaced a faulty laptop keyboard and resolved a Windows 10 boot error just like we practiced—no panic, just routine.”

🎯 Bottom line: Graduates report entering support roles with confidence—they have already handled the scenarios they’re likely to face in real entry-level support jobs.

Absolutely—many students come from totally non-technical backgrounds, and manage to transition successfully with the right support.

🌟 How it works: Pre-course preparation: Foundational modules on computer basics, file systems, and OS navigation—often available 2–4 weeks before start. Instruction pace: Designed for beginners—bootcamps explain everything from scratch using jargon-free language. Mentor support: Weekly 1:1 check-ins and open office hours help you ask questions without judgement.

Typical duration & workload: Full‑time program: 8–10 weeks, 6–8 hours per day. Post‑bootcamp job readiness: You’ll emerge ready for roles like Helpdesk Technician, Junior IT Support, or Service Desk Analyst within weeks.

💬 Real testimonial: “I worked in hospitality. I joined the bootcamp, spent evenings on labs, and by week 12 I started a support role at a school—completely new career, thanks to structure and mentoring.”

✅ Pro tip: Commit to regular pre-course practice—watch lab demos, install virtualization software, and set up a home test PC or VM to explore.

Totally fair question—knowing income trajectories helps with planning and staying motivated.

💶 Typical entry-level roles and pay: 1. Helpdesk / Service Desk Technician: €30,000–€38,000/year in most German cities. 2. Desktop Support / IT Support Specialist: €35,000–€45,000, especially in Munich or Hamburg.

Factors that boost salary: 1. Certifications: CompTIA A+ or Microsoft Associate certs can push starting salary toward the higher end. 2. Language skills: German fluency for B2/C1 roles often adds €3,000–5,000/year potential. 3. Specialization: Support roles requiring network setups or Active Directory management often start at €38,000–€48,000. 4.Location matters: Munich or Stuttgart pay premium; smaller cities or rural areas might pay closer to €30,000.

Career progression timeline: Many bootcamp grads move into System Administrator or Technical Support Engineer roles within 1–2 years, with salaries climbing into the €45,000–€55,000 range.

💬 Alumni insight: “I started as a helpdesk agent making €32,000. After passing CompTIA A+, ITIL, and learning basic Active Directory, I got promoted to Desk Support Engineer with a €42,000 salary.”

🎯 Bottom line: Bootcamp graduates in Germany typically break into IT support roles quickly—and with the right certification and language skills, can expect solid upward mobility in the first two years.

No worries at all! You’re not alone—many beginners feel intimidated by technical terms like “command line” or “BIOS.” But the good news is: most IT Support Bootcamps are designed with total beginners in mind.

🧑‍🎓 Here’s how to prepare smartly without getting overwhelmed:

1. Brush up on basic computer usage: Practice using Windows and macOS—file systems, control panels, installing/uninstalling programs. 2. Try out basic CLI commands: Simple stuff like cd, dir, mkdir, and ping. Use Command Prompt or PowerShell on Windows, or Terminal on Mac. 3. Familiarize yourself with IT lingo: Learn what terms like DNS, IP address, RAM, SSD, and driver mean. Many bootcamps provide glossaries and beginner guides before class begins. 4. Set up a learning environment: Install VirtualBox or VMware Player and run a test virtual machine (VM). This will help you practice OS installs later.

💡 Bonus tip: Use free online labs like Cisco Packet Tracer or Microsoft Learn to simulate networks and systems without needing expensive equipment.

🎯 Outcome: With just 5–10 hours of pre-bootcamp practice, you’ll walk into day one feeling confident and ready to dive in.